Shipping policy

Last Updated: June 16, 2026

Thank you for shopping with Richppl. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing Time

All orders are processed within 1–3 business days from Monday to Saturday, excluding public holidays.

Order Cut-off Time:
Orders placed after 6:00 PM Eastern Time (ET) will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended. If there are significant delays, we will notify you by email.

2. Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated shipping time:

United States, United Kingdom, Canada, Australia, New Zealand: 6–9 business days
Other international destinations: 7–12 business days

For U.S. orders, the estimated total delivery time is 7–12 business days, including order processing time and shipping time.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, public holidays, or high order volumes.

3. Shipping Costs

Richppl offers Free Standard Shipping on all orders.

Any applicable shipping charges, if shown for a specific order or destination, will be clearly displayed before you complete your purchase.

We do not charge additional handling fees or hidden shipping fees.

4. Shipping Methods & Tracking

We work with trusted logistics and fulfillment partners to help ensure reliable delivery.

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the delivery status of your shipment.

Tracking information may take 24–72 hours to update after the shipping confirmation email is sent.

5. International Shipping & Customs

We offer international shipping to many countries. Please note:

International shipments may be subject to import duties, taxes, or customs fees.
These charges are determined by your local customs authorities.
Customers are responsible for any additional duties, taxes, or customs-related charges.

Richppl does not collect or control these charges and cannot predict their amount.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

Richppl is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your order details, please contact us as soon as possible at hello@richppl.com.

7. Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

Damaged items
Missing items
Incorrect items
Incorrect delivery status

We will review the issue and assist you in finding a suitable resolution.

8. Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: Richppl

Address: 3608 Burton Ave, Erie, PA 16504, United States

Email: hello@richppl.com

Phone: +1 619-489-5917

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed