Shipping policy
Last Updated: August 27, 2026
This Shipping Policy explains how Richppl processes, ships, and delivers orders placed through https://www.richppl.com/.
Please review this policy before placing an order.
Order Processing Time
Orders are normally processed within 1–3 business days after successful payment authorization and applicable order verification.
Our order processing business days are Monday through Saturday, excluding applicable U.S. public holidays.
Orders placed on Sundays or applicable U.S. public holidays will begin processing on the next business day.
Processing may occasionally require additional time during periods of unusually high order volume, inventory verification, payment review, or other operational circumstances. If a significant issue affects your order, we will contact you using the information provided with the order.
Estimated Shipping Time
After an order has been processed and shipped, the estimated transit time is 6–9 business days.
The estimated total delivery time is therefore approximately:
1–3 business days processing + 6–9 business days shipping = approximately 7–12 business days.
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery may be affected by carrier delays, weather conditions, public holidays, customs procedures, address issues, destination restrictions, or other circumstances outside our reasonable control.
Shipping Destinations
Richppl ships to the United States and to other countries or regions currently supported through our checkout.
Available shipping destinations may change based on product availability, destination restrictions, or our current shipping configuration.
If a destination cannot be selected during checkout, we are unable to accept an order for that destination at that time.
Shipping Cost
Richppl offers Free Standard Shipping on orders placed to destinations currently supported through our checkout.
No standard shipping charge or handling fee is added to orders placed to destinations currently supported through our checkout.
International Shipping and Customs
International orders may be subject to customs procedures, import requirements, duties, taxes, or similar charges imposed by the destination country or local authorities.
Where such charges apply, whether they are collected during checkout or assessed separately may depend on the destination and applicable shipping or customs arrangements.
Free Standard Shipping refers to Richppl's standard shipping charge and does not by itself represent a statement regarding government-imposed duties or taxes.
Customs processing may also affect the estimated delivery time of an international order.
Shipping Confirmation and Tracking
Once your order has shipped, Richppl will send a shipping confirmation email with your tracking information and relevant shipment details.
You can use the tracking information provided to monitor the latest available shipping and delivery status through the applicable carrier.
Tracking information may not display the first carrier scan immediately after shipment. In some cases, the carrier's tracking system may require additional time before the first tracking event appears.
Shipping Address
Please review your shipping address carefully before completing your order.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at hello@richppl.com.
We will make reasonable efforts to assist with an address correction when possible, but changes cannot be guaranteed after an order has entered processing or has already been shipped.
If a package is returned because of an incomplete, incorrect, or undeliverable address, please contact us so that we can review the circumstances and available next steps.
Delivery Issues
If your tracking information does not update for an extended period, shows an unexpected delay, your package appears to be lost, or you experience another delivery issue, please contact us and include your order number and tracking information.
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible and within the applicable 30-day return window.
For damaged, defective, or incorrect items, please include your order number, a description of the issue, and clear photos when applicable to help us review the situation.
We will review the available order and shipping information and assist with the appropriate next step in accordance with our Return & Refund Policy.
Contact Information
Store Name
Richppl
Website
https://www.richppl.com/
Email
hello@richppl.com
Phone
+1 814-616-9796
Business Address
3608 Burton Ave, Erie, PA 16504, United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)
Sunday: Closed
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