Refund policy

Last Updated: August 26, 2026

At Richppl, we want customers to understand our return and refund process before making a purchase. This policy explains the return window, eligibility requirements, return method, return shipping responsibilities, and refund process for orders placed through https://www.richppl.com/.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To be considered within the return window, your return request must be submitted to us within 30 days of the delivery date.

Return requests submitted after the 30-day return window may not be eligible for return.

Return Eligibility

To qualify for a return, an item must generally:

• Be unworn and unused;
• Be in the condition in which it was received;
• Include applicable original tags and packaging; and
• Be associated with valid order or purchase information.

Items showing signs of wear, washing, alteration, use, or damage occurring after delivery may not qualify for return.

If we determine that a returned item does not meet the eligibility requirements above, we will notify you using the contact information associated with your order.

Return Method

Returns are accepted by mail after prior contact with Richppl.

Richppl does not offer in-store or physical drop-off returns.

How to Request a Return

To request a return, please email hello@richppl.com and include:

• Your order number;
• The item or items you wish to return; and
• The reason for the return.

If the request involves a damaged, defective, or incorrect item, please include a description of the issue and clear photos when applicable to help us review the situation.

After reviewing your request, we will provide the applicable return instructions.

Please contact us before sending any item back so that the return can be properly identified and matched to your order.

Return Address

Approved returns are sent to:

Richppl
3608 Burton Ave
Erie, PA 16504
United States

This address is also our business address. Please contact us before shipping a return so that we can provide the applicable return instructions and properly identify the package when it arrives.

Items returned without prior contact or sufficient order identification information may experience processing delays or require additional information before the return can be completed.

Return Shipping Costs

For eligible returns based on personal preference, fit, change of mind, or another reason that is not caused by an error with the order, the customer is responsible for the applicable return shipping cost.

If an item arrives damaged, defective, or incorrect due to an issue for which Richppl is responsible, Richppl will be responsible for the applicable return shipping cost when a return is required.

Please contact us before returning a damaged, defective, or incorrect item so that we can review the issue and provide the appropriate instructions.

When you are responsible for return shipping, we recommend using a trackable shipping method and retaining your shipping receipt or tracking information until the return has been processed.

No Restocking Fee

Richppl does not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible and within the 30-day return window.

Please include your order number, a description of the issue, and clear photos when applicable.

We will review the information provided and determine the appropriate resolution based on the circumstances, which may include a replacement, refund, or other appropriate remedy.

Return Inspection

After an approved return is delivered to us, we will inspect the item to confirm that it meets the return eligibility requirements.

We will notify you if additional information is required or if the return does not meet the conditions described in this policy.

Refunds

If your return is approved after inspection, Richppl will issue the applicable refund to the original payment method within 1–3 business days.

After a refund is issued, your bank, card issuer, or applicable payment provider may require additional processing time before the funds appear in your account.

Richppl does not control processing times imposed by financial institutions or payment providers.

Late or Missing Refunds

If we have confirmed that your refund has been issued but the funds are not yet visible in your account, please allow for your bank, card issuer, or applicable payment provider's processing time.

If you still have questions after allowing for the applicable processing period, please contact us at hello@richppl.com and include your order number so that we can review the refund information available to us.

Contact Information

Store Name
Richppl

Website
https://www.richppl.com/

Email
hello@richppl.com

Phone
+1 814-616-9796

Business Address
3608 Burton Ave, Erie, PA 16504, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)
Sunday: Closed