Refund policy

Last Updated: June 16, 2026

At Richppl, we aim to provide a clear and fair return and refund process. If you are not satisfied with your purchase, please review the policy below.

1. Return Window

You may request a return within 30 days of receiving your item.

Requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in the same condition as received.
The item must be in its original packaging with all tags and labels intact.
A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:
Items specifically marked as “Non-Returnable” at the time of purchase are not eligible for return.

3. Return Process

To initiate a return, please follow these steps:

Contact us at hello@richppl.com with your order number and reason for return.
Our support team will review your request within 1–2 business days.
If approved, we will provide return instructions. Approved returns should be sent to the return address listed below.

Return Address:
3608 Burton Ave, Erie, PA 16504, United States

Items returned without prior authorization may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping fees are non-refundable, unless the return is due to our error.

We do not charge any restocking fee.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 3–7 business days after the return has been inspected and approved.

Processing times may vary depending on your payment provider or financial institution.

Returns that do not meet our eligibility requirements may be refused or may receive a partial refund at our discretion.

6. Late or Missing Refunds

If you have not received your refund, please follow these steps:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank.

If the issue persists, please contact us at hello@richppl.com.

7. Exchanges

We only offer replacements for items that are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact us with your order number, details of the issue, and supporting photos if applicable.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will evaluate the issue and provide a suitable resolution, such as a replacement or refund.

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Richppl

Email: hello@richppl.com

Phone: +1 619-489-5917

Address: 3608 Burton Ave, Erie, PA 16504, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed