Contact

Last Updated: August 26, 2026

If you have a question about a product, sizing, your order, payment, shipping, tracking, returns, refunds, or another store-related matter, please contact Richppl using the information below.

When contacting us about an existing order, please include your order number and any relevant product or order details so we can review your request more efficiently.

Contact Information

Store Name
Richppl

Website
https://www.richppl.com/

Email
hello@richppl.com

Phone
+1 814-616-9796

Business Address
3608 Burton Ave, Erie, PA 16504, United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)
Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next available support period.

Product and Sizing Questions

If you need help understanding product details or sizing information, please include the product name or product link when contacting us.

Order, Shipping, and Tracking Questions

For questions about an existing order, shipping status, or tracking, please include your order number and the email address used when placing the order.

Returns and Refunds

Eligible return requests must be submitted within 30 days after delivery.

Please contact us at hello@richppl.com before sending any item back so that we can review your request and provide the applicable return instructions.

The business address listed on this page is also used for approved returns. However, please contact us before shipping a return so that the package can be properly identified and matched to your order.

Items returned without prior contact or sufficient order identification information may be delayed or may require additional information before they can be processed.

Return eligibility, return shipping responsibilities, refund processing, and other conditions are explained in our Return & Refund Policy.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us at hello@richppl.com and include your order number, a description of the issue, and clear photos when applicable to help us review the situation.

We will review the information provided and assist with the appropriate next step.

Payment Questions

If you believe there is an issue with a payment or charge associated with your order, please contact us and include your order number where available.